FAQs

Orders & Payment

Any person aged 19 or above that is a resident of Canada is welcome to order from Your Highness.

Unfortunately, we cannot offer local pickup or deliveries due to the intricacies of our online system and the products we offer. We can only accept online payments which are instant and easy through Interac e-Transfers and we ship all our products through either Canada Post or Purolator.

If you would like to order in bulk, please contact us through our Contact Page.

At this time, we are only accepting Interac e-Transfers, as it provides the best security for both Your Highness and our customers.

Once your payment is sent, it may take up to 24 hours to complete and for us to receive it from your bank. Once the payment is received by us, we will notify you by email with a confirmation message and tracking number. Your order is now on its way to you.

All our shipments will arrive in an unmarked plain box and all the contents inside are vacuum sealed. Both Canada Post Xpresspost and Purolator are offered as shipping options.

Please send a message through our Contact Form as soon as you recognize the problem. All emails are answered in a timely manner and usually within 1 business day.

We will hold on to each order until we receive the confirmed payment. Once that happens, your order is filled and shipped to you. If an order is not paid within 24 hours, we will assume the order is no longer needed and it will be cancelled.

Please do NOT unwrap your items and visually inspect if you are missing anything before your package is opened. We will require a picture of your UNOPENED interior packaging and products, as well as your EXTERIOR package. If you break the seals on our packaging the product will be considered fully delivered regardless of the situation.

Shipping

We guarantee that every package we send is done so in a discreet way. We vacuum seal all the interior contents of your package so there is no worry of any odour – and it keeps it fresh too. These vacuum-sealed items are then put into another interior wrapper and inserted into either a box or bubble-padded envelope. The end product has no markings of any kind and looks like a nondescript plain package.

Generally, packages will take 2 – 3 business days to arrive in urban areas and between 5 – 8 business days in rural areas. For an additional cost, we do offer Priority shipping and this will ensure your package arrives in less time.

Once you have placed your order and it is fulfilled, you will receive a tracking number that will enable you to track your package on the Canada Post website. Please remember that shipping times aren’t always 100% guaranteed and other factors can play a role in when a package arrives. For that reason, once it has left our facility, we can’t be held responsible for any additional delays by Canada Post and can’t offer compensation for late shipments.

Unfortunately we only ship within Canada.

If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

This can happen for one of two reasons:

  1. The package was put into the wrong mailbox, OR
  2. Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.

If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.

The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.

Yes our free shipping is done with Xpresspost and eligible for all orders over $200.

If it appears that your order is headed the wrong way when you track it online, it could very likely be due to a Canada Post error. On occasion, human errors can happen when the postal codes are entered into the system by a postal worker. it only takes one letter or number to be off and this can cause mistakes in routing and unfortunate delays of an extra day or two.

It takes a short time from when you receive your tracking number to when it has been scanned by the post office. Please wait until at least the end of the day when you receive your tracking number to try and track your package. If you still can’t track your package the day AFTER you receive your tracking number, please Contact Us and we will happily look into this for you.

Unfortunately thefts to these areas are very high. We will try to re-accommodate any lost or stolen packages to these areas however, please note that you will be shipping at your own risk to these areas and we will not be held responsible for items sent to these areas. This means typically you will not receive a refund or replacement if your package is lost or stolen from Canada Post in these areas.

If you would like your package shipped with a “Signature Required” shipping option, then please let us know in the NOTES when placing your order. This is especially recommended in high theft areas so you can be assured to receive your package in hand.

All orders that have been placed and paid for by 9AM PST will be shipped out by the end of the following day. If your order is fulfilled (placed and paid) after 9AM PST, it will be shipped within 2 business days. For orders placed on weekends, we will confirm your order just prior to or directly on Monday morning. Once it is confirmed, you will receive your tracking number and order confirmation by the end of the following day.

Taxes & Pricing

As per CRA tax laws, we do claim taxes so you will see the final price, including all taxes (both PST and GST) at the time of checkout. Taxes are as follows:

  • 5% GST and 7% PST on all orders to BC
  • 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, PEI
  • 13% HST to Ontario
  • 8% GST + 5% GST to Manitoba
  • 9.975% QST + 5% GST to Quebec
  • 6% PST + 5% GST to Saskatchewan
  • 5% GST to Alberta

Shipping fees vary by region. For an accurate estimate, use our ‘Calculate Shipping’ tool in your cart. For all orders over $200, Xpresspost shipping is free. We ship all our orders via Canada Post Xpresspost by default, but if you would like to upgrade to Priority or through Purolator, you can do so during checkout.

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